Terms

Vaylorn is operated by Darkmont Agua Private Limited, based in Hyderabad, Telangana, India. In these terms, “Vaylorn”, “we” and “us” mean that company, and “you” means the business using the service or this website.

These terms cover this website and the Vaylorn service. Where we agree something different with you in writing — pilot arrangements in particular — that written agreement takes precedence over these terms.

The service is at an early stage and is being rolled out business by business. Capabilities are enabled individually: not everything described in our commercial packaging or product direction is active for every business, and product direction is a statement of where we are taking the product rather than of what exists today.

What is enabled for you at the start is determined during the Growth Review and onboarding, and we will tell you plainly which capabilities those are.

Vaylorn is offered on monthly plans. Current plan names and prices are published on our Pricing page and form the fees payable for your subscription. Additional scope is available on a custom basis, agreed in writing. No activation, setup or onboarding fee is charged.

Applicable taxes, including GST, may be charged in addition to advertised fees unless we have expressly stated otherwise.

Pilot discounts and other special arrangements may be agreed in writing.

Meta charges for WhatsApp conversations directly, at its own rates. Advertising platform charges and advertising spend are likewise billed by those platforms. Both are your responsibility, and both are separate from your Vaylorn subscription fees unless we expressly agree otherwise in writing.

Monthly plans renew automatically until cancelled. You may cancel before your next renewal; cancellation stops future renewals and ordinarily takes effect at the end of the billing period you have already paid for, so you keep the service until then.

Subscription fees already paid are ordinarily non-refundable, except where a refund is required by applicable law or we have expressly agreed otherwise in writing.

If you upgrade, the change may take effect immediately with a corresponding billing adjustment. If you downgrade, the change ordinarily takes effect from your next billing cycle.

We may change pricing on a forward-looking basis, and will give existing paying customers reasonable advance notice before a change applies to them.

We may suspend the service for non-payment, abuse, a security risk, unlawful use, or a material breach of these terms. Where circumstances allow, we will tell you first and give you a chance to put it right.

Vaylorn acts on the information and permissions you give it, and relies on that information being accurate. You are responsible for:

Parts of the service produce drafted responses automatically. Automated output can be wrong, incomplete or unsuitable for a particular customer, and no arrangement of controls changes that entirely.

Vaylorn applies your rules, restricts what may be asserted about your business without supporting information, and can route a conversation to a person where an answer is not available. These controls are meaningful, but they are not a guarantee of correctness. You remain responsible for reviewing commercially important decisions where that is appropriate, and for the promises your business ultimately makes.

Vaylorn provides tools and workflows. We do not guarantee sales, revenue, leads, recovered revenue, conversions, advertising performance, campaign results, search or answer-engine visibility, business growth, or any other commercial outcome.

We do not offer a service level or uptime commitment unless one is separately agreed with you in writing.

Parts of Vaylorn depend on external providers — communication platforms, network and hosting infrastructure, and model providers among them. Outages, changes, restrictions or policy decisions made by those providers can affect whether, and how well, parts of the service work.

We do not control those providers and cannot promise that a third-party platform will remain available, or that its terms will not change.

The following reflects our intended position and is subject to review before these terms take effect.

You keep ownership of the content and business information you provide — your catalogue, your pricing, your customer records and the conversations your customers have with you. We keep ownership of the Vaylorn platform, its software and the technology underlying it. Nothing here transfers your trademarks, catalogue or business data to us, and nothing transfers our platform to you.

You grant us a limited right to process and use that content only as reasonably necessary to provide and operate the service for you: to run it, to maintain conversation memory so exchanges stay coherent, to provide personalisation specific to your business, to perform functionality you have authorised, and to secure, troubleshoot and support it.

You agree not to use Vaylorn to:

The extent to which the service is provided with or without warranty, and which warranties are excluded, is being settled with professional advice and will be stated here before these terms take effect.

Our position on limitation of liability — including any cap, the categories of loss excluded, and the liabilities that cannot lawfully be excluded and are therefore preserved — is being settled with professional advice and will be stated here before these terms take effect.

We have deliberately not asserted a figure or a formula in this draft rather than propose one that has not been considered properly.

Whether, and on what terms, either party indemnifies the other is being settled with professional advice and will be stated here before these terms take effect.

Our intended direction is that these terms are governed by the laws of India, with disputes handled in Hyderabad, Telangana.

The exact wording, the venue, and whether disputes are resolved by arbitration or through the courts — including the seat and rules of any arbitration — are being settled with professional advice and will be stated here before these terms take effect.

We may update these terms as the product and the company develop. Where a change materially affects you as a paying customer, we will give reasonable notice rather than change them quietly.

Questions about these terms can be sent to [email protected]. Privacy and data-protection enquiries are handled separately — please see our privacy notice.

WhatsApp is a trademark of Meta Platforms, Inc. Vaylorn is not affiliated with, endorsed by or sponsored by Meta. Using Vaylorn with WhatsApp requires your own accounts with Meta and is subject to Meta's terms and charges.